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Triage & routing
Classifies the reason, priority and right department before involving the team.
Pillar page
AI voice agent for businesses.
Helia does more than answer the phone: it turns every call into triage, data capture, knowledge lookups and tracked actions in your business systems.
Built for customer care, switchboards, lead qualification and service operations.
Operational outputs: tickets, recaps, appointments, callbacks, controlled queries and insights.
Enterprise governance: guardrails, action audit trails, limits and fallback to human agents.
How it works
From voice to workflow
An AI voice agent listens, understands intent and urgency, checks company sources when needed and delivers a useful result for the team. What sets Helia apart is what happens after the call: every conversation becomes a verifiable next action.
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Just-in-time knowledge
Looks up FAQs, procedures, documents and databases through predefined queries.
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Post-call automation
Creates tickets, updates the CRM, books slots and prepares structured recaps.
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Warm transfer
When a person is needed, it hands over the context and keeps a fallback if no one picks up.
Why Helia
Fewer escalations, less data entry, more resolutions
The real cost isn't the call itself: it's everything before and after. Helia cuts back-and-forth, missing information, incomplete tickets and backlog by guiding data capture and leaving a usable trail.
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Guided data capture
Required fields, clarifying questions and a recap before the case is opened.
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Knowledge gap analysis
Unanswered questions become a backlog for FAQs, documents and processes.
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Controlled queries
Access to databases and systems through defined, traceable and governed operations.
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Action audit trail
Every step stays readable: transcript, category, decision and outcome.
FAQ
Frequently asked questions.
What is the difference between an AI voice agent and an IVR?
An IVR follows rigid menus. An AI voice agent holds a conversation, gathers details, consults your knowledge and can trigger actions in your systems.
Can Helia transfer a call to a person?
Yes. It can perform cold or warm transfers and handle fallbacks such as a ticket, a callback or a handoff to another person.
Do I need to replace my phone system?
No. Helia is designed to fit into your existing call flow and tools, with each integration assessed individually.
Revolutionize your business.
Free, no-obligation demo.