Integrated operational infrastructure for triaging and resolving technical support requests in industrial settings. Helia updates your systems and hands off to your team only when it truly matters.
0+ calls handled
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WeWemakemakevoicevoicesupportsupportthetheoperationaloperationalengineenginethatthatdrivesdrivesyouryourbusiness.business.HeliaHeliaorganizesorganizesyouryourcompanycompanyknowledgeknowledgeandandautomatesautomatesrequests,requests,turningturningeveryeverycontactcontactintointoaareliable,reliable,measurablemeasurableandandfullyfullyintegratedintegratedprocess.process.
With PBX integration and warm transfer, Helia answers every call naturally and in context. When needed, it hands the conversation to your team with full context, eliminating wait times and untracked calls.
Integrates natively with your CRM, ERP and calendar to book appointments, check product availability in inventory and update tickets in real time, keeping your software always in sync.
Helia uses your history to deliver precise, centralized answers, and it goes further: it analyzes interactions and proactively flags knowledge gaps, showing you exactly what your customers need.
Luca Bianchi
Giulia Rossi
Marco Ferri
Build complete customer profiles from every conversation, tracking history and sentiment, so you always stay one step ahead.
Trigger
autoCustomer request
Check
autoCRM + knowledge
Action
autoTicket assigned
Follow-up
doneRecap sent
Put recurring tasks on autopilot. From selling straight from inventory to coordinating follow-ups, Helia handles multi-step tasks fully autonomously. This is the evolution of work: complex flows resolved without human intervention, yet under your full control.
Technical support, manuals and training, all by voice.
Learn moreCoordinated shipments, pickups and driver communication.
Learn moreResolves up to 90% of first-level requests.
Learn moreCoordinates technicians, tickets and jobs in real time.
Learn moreProduct data, inventory and best offer during the deal.
Learn moreThe reception desk that never closes, on voice and more.
Learn moreOnboarding
A journey run by our team, from flow analysis to production rollout, with ongoing support after go-live.
We handle data and information to the highest standards of security and compliance.
FAQ
The questions that come up most often when teams evaluate an AI voice agent for real customer-care work.
Helia is AI voice software that can talk with your customers, partners or staff. It answers by phone, chat and email, 24/7. To answer the questions it receives, it uses the documents and sources you provide.
You can upload FAQs, documents or links. As Helia is used, it will suggest what other information to add, but you always stay in control, with no code or complex configuration.
Helia can answer in any language you want, and can even switch languages within the same conversation if needed.
It hands the conversation to a human agent or opens a ticket: you choose the criteria.
Yes. Helia integrates with all major telephony systems (Asterisk, 3CX, Cisco, Avaya) and the VoIP PBXs used in industrial settings. Our technical team handles the entire integration during setup.
We guide you through the entire setup process to ensure the highest answer quality. Configuration takes 1–2 weeks, or up to 4 for complex integrations.
Helia is GDPR compliant and uses end-to-end encryption. All data is processed on European servers.
Several plans are available, with different billing options depending on your needs. You can upgrade or downgrade your plan at any time.
Absolutely: you can see a no-obligation demo and test it before you buy.
Free, no-obligation demo.
