Typical scenario
Your team fields repetitive requests about information, ticket status, accounts and procedures. Helia answers over voice and email, checks knowledge and business tools, then creates or updates tickets with a ready-made recap.
Solution
Customer care with voice AI.
Instant resolution, zero wait. Helia handles up to 90% of first-level requests on its own, delivering excellent, consistent support on every channel.
70% reduction in average handling time for repetitive requests.
Consistency across voice and email with an on-brand tone.
Context-rich escalation to your team when human judgment is needed.
Context
Who it's for and when you need it.
Teams involved
Customer CareOperationsITQualityTeam lead
Channels
PhoneEmail
FCR
Autonomous resolution
First-level requests closed without human involvement.
AHT
Average handling time
Time your team spends on repetitive categories.
CSAT
Perceived quality
Consistency and speed of responses across all channels.
Specific problems
ProblemImpactWhat Helia does
Problem
Repetitive questions
Impact
Overloaded agents and ticket backlogs.
What Helia does
Answers with validated knowledge and updates tickets and CRM.
Problem
Disconnected channels
Impact
Customers forced to repeat themselves.
What Helia does
Keeps conversational context across voice and email.
Problem
Unqualified escalations
Impact
The team starts from scratch at every handoff.
What Helia does
Passes on intent, history, sentiment and actions already taken.
Real use cases
Operational micro-scenarios.
Scenario 1
Operational FAQ
Input: How do I change my billing address?
Action: Helia checks the policy and guides the customer.
Output: Record updated or ticket created with a recap.
Scenario 2
Ticket status
Input: Have you resolved my request?
Action: Queries the ticketing system.
Output: Status shared and next action logged.
Scenario 3
Frustrated customer
Input: This is the third time I've called.
Action: Detects negative sentiment and priority.
Output: Warm transfer with context to the senior team.
Success stories
B2B customer care
Challenge: A growing email backlog.
Solution: Helia on triage and standard replies.
Result: Cleaner tickets and steadier response times.
Consumer support
Challenge: After-hours peaks.
Solution: 24/7 answers on recurring categories.
Result: Fewer unanswered requests in the morning.
Quality team
Challenge: Hard to tell why customers call.
Solution: Intent analysis and knowledge gaps.
Result: Continuously improving answers.
Turn customer care into an always-on system.
Every request gets an answer or a contextual handoff.
Knowledge, CRM and ticketing stay in sync.
Learn more
More solutions and industries covered.
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FAQ
Frequently asked questions.
How many requests can Helia resolve on its own?
On well-defined categories, Helia resolves up to 90% of first-level requests without involving your team. The exact rate depends on the quality of your knowledge base and integrations.
What happens when Helia doesn't know the answer?
Helia transfers the conversation to a human agent or creates a structured ticket, based on the rules you define. Your team always gets the full context.
Which channels does it cover?
Voice (phone and switchboard) and email. The same customer context carries across channels.
How long does it take to train?
Upload your FAQs, documents and links and Helia learns in a few days. A typical pilot goes live in 1-2 weeks.
Revolutionize your business.
Free, no-obligation demo.