Industry
Technical and documentation support on the line. Look up complex manuals and safety procedures in real time, making maintenance and on-the-job training easier.
Context
Technicians and operators need to check manuals, procedures and service history while working on the line or in the field. Helia makes technical knowledge searchable by voice and turns fault reports and updates into structured work orders.
MTTR
Time from fault report to job closure.
FTF
Jobs closed without a second visit or escalation.
Gap
Unanswered questions that flag documentation to update.
Specific problems
Problem
Manuals that are hard to navigate
Impact
Idle technicians or procedures followed inconsistently.
What Helia does
Answers by voice using manuals, checklists and maintenance history.
Problem
Incomplete work orders
Impact
Missing data for failure analysis and spare parts.
What Helia does
Captures symptoms, assets, photos or notes and creates structured tickets.
Problem
Critical HSE procedures
Impact
Operational risk and more complex audits.
What Helia does
Guides step by step and logs completion of every required step.
Real use cases
Scenario 1
Input: The press is showing error E42.
Action: Helia finds the procedure, checks conditions and suggests diagnostics.
Output: Work order updated with initial diagnosis and next step.
Scenario 2
Input: I need the part number for the sensor.
Action: Queries the bill of materials and warehouse.
Output: Part number, availability and a pick request.
Scenario 3
Input: How do I start the changeover procedure?
Action: Reads the validated checklist and answers questions.
Output: Steps completed and training gap logged.
Success stories
Challenge: Manuals scattered across PDFs and folders.
Solution: Voice knowledge on procedures and assets.
Result: Less time lost searching for documents.
Challenge: Work orders written up at end of shift.
Solution: Voice updates during the job.
Result: More complete data, available immediately.
Challenge: Audits on critical procedures.
Solution: Guided checklists with a conversation trail.
Result: More controlled, verifiable execution.
Manuals and procedures become accessible by voice.
Every job leaves structured data to improve the process.
FAQ
Yes. Helia has been tested in industrial environments with high background noise. For best quality, we recommend headsets with noise-cancelling microphones.
PDF, DOCX, HTML manuals, existing knowledge bases (Confluence, SharePoint), technical drawings and quality procedures. Ingestion is automatic and updates with every new version.
Yes. Helia integrates with leading CMMS platforms (SAP PM, IBM Maximo, Infor EAM) to create and update work orders directly from a call.
All knowledge stays in a dedicated environment and is never used to train external models. End-to-end encryption and EU data residency are guaranteed.
Free, no-obligation demo.