Stand-alone number
Buy a dedicated number directly in Helia and assign it to the agent that should answer.
Dedicated numberProduct
Voice AI with control, integrations and scale.
Helia orchestrates conversations, knowledge and workflows: it answers, double-checks when needed, takes action in your systems and always leaves a trail.
<800ms
Voice latency
EU servers
Data and infrastructure in Europe
>10k
Conversations handled
Connection
Connect Helia your way.
Start with a dedicated number, register Helia as an extension on your PBX, or route calls to Helia's servers over a SIP trunk.
Phone integration
PBX extension
Create an extension on your switchboard and let Helia register like any standard VoIP phone.
Existing PBXSIP trunk to Helia
Set up a SIP trunk and register it with Helia to route your call flows to our servers.
SIP routingCompatible with
3CXAsteriskFreePBXCiscoAvayaWildixYeastar
How it works
Your IVR stays.
Helia becomes an extension.
You register it on your PBX like any other phone extension. IVR, queues and ring groups stay as they are: when a call reaches the Helia extension, the agent answers and routes it to the right department.
Incoming call · +39 02 1234567
PBX
IVR / PBX
Existing flow
Menus, queues and groups stay as they are. Helia becomes one more reachable extension.
AN
Anna
Reception
First response and call routing
MT
Matteo
Accounting
Invoices, contracts and documents
Helia
PBX extension
Automated answering and smart routing
DV
Davide
Support
Technical support and complaints
Understanding
Helia understands, decides and responds.
The agent runs on the best STT, LLM and TTS models, hand-picked by Helia. Quality keeps improving as we integrate better-performing models.
STT01
Listens
Transcribes real speech, accents and industry jargon.
LLM02
Reasons
Decides the next step using context, policies and knowledge.
TTS03
Responds
Replies in a natural voice through a pipeline controlled end to end.
After the answer
Every call becomes a workflow
Once it has answered, Helia gathers context, checks sources when needed and closes the loop with a tracked action.
01
Understands the case
Recognizes intent, urgency, language and missing data, keeping transcripts and recaps available.
02
Checks the sources
Consults FAQs, documents, URLs, processes and internal knowledge with on-demand double-checks.
03
Triggers the right system
Creates tickets, books appointments, updates the CRM, transfers calls or prepares structured follow-ups.
Platform modules
Seven modules, one operational layer
Voice, transfers, ticketing, knowledge, appointments, integrations and insights: all in one platform with governance and audit.
IntentActive conversation
ContextActive conversation
RecapActive conversation
01
Voice & Conversations
Answers, converses, handles peaks and fallbacks — without losing context.
Call handling: latency, audio quality, languages
Conversational memory: recognizes the caller's number and previous context
01Helia
warmHuman agent
03Fallback
02
Transfer (Cold/Warm)
Controlled escalation: transfer when needed, without losing the caller.
Cold vs. warm transfer with configurable rules
Hours, availability and overrides
1Category
2Priority
3Callback
03
Ticketing / Callback
When it can't resolve the issue, Helia opens a complete ticket — no back-and-forth.
Rules by category and priority
Required fields with guided questions
knowledge gap opened
04
Knowledge Base
Knowledge isn't an archive: it's a tool the agent uses when it needs it.
Sources: files, URLs/crawler, FAQs, processes, databases with predefined queries
Agentic RAG with double-check
09:30
11:00
15:30
17:00
30m
Demo
05
Appointments (Calendar)
Books appointments in real time, right from the call.
Google Calendar and Microsoft integrations
Optional event types
CRM
Webhook
audit trail06
Integrations (CRM / Webhook)
Connect your systems: Helia doesn't stop at the recap.
CRM/ticketing + webhooks
Post-call actions: record creation, updates, assignments
FAQPolicyProcess
07
Insights & Knowledge gaps
The system improves over time: every call becomes a lesson.
Categorization and analysis
Post-call knowledge gap analysis
Ask AI
Get advice from AI.
Choose your favorite AI model: it will open a new chat with Helia context ready, so you can evaluate how it could work for your case.
FAQ
Questions
before the demo.
The questions that come up most often when teams evaluate an AI voice agent for real customer-care work.
What is Helia?
Helia is AI voice software that can talk with your customers, partners or staff. It answers by phone, chat and email, 24/7. To answer the questions it receives, it uses the documents and sources you provide.
How is it trained?
You can upload FAQs, documents or links. As Helia is used, it will suggest what other information to add, but you always stay in control, with no code or complex configuration.
How many languages can it speak?
Helia can answer in any language you want, and can even switch languages within the same conversation if needed.
What happens if it doesn't know the answer?
It hands the conversation to a human agent or opens a ticket: you choose the criteria.
Is Helia compatible with my phone system?
Yes. Helia integrates with all major telephony systems (Asterisk, 3CX, Cisco, Avaya) and the VoIP PBXs used in industrial settings. Our technical team handles the entire integration during setup.
How is it set up, and how long does it take?
We guide you through the entire setup process to ensure the highest answer quality. Configuration takes 1–2 weeks, or up to 4 for complex integrations.
Is my data safe?
Helia is GDPR compliant and uses end-to-end encryption. All data is processed on European servers.
How much does it cost?
Several plans are available, with different billing options depending on your needs. You can upgrade or downgrade your plan at any time.
Can I try it before buying?
Absolutely: you can see a no-obligation demo and test it before you buy.
Revolutionize your business.
Free, no-obligation demo.