Helia - AI voice agent

Every email read, sorted and answered from your sources.

Helia reads the shared inbox, checks data in your systems, answers recurring cases from your knowledge base and opens a ticket with the whole thread when a person is needed.

Inbox3
  • Giulia Rossi09:42Wrong spare part, order 11872Order foundAuto-send
  • Marco Ferri09:15October invoice
  • Purchasing officeYesterdayQuote request
Helia's reply

Sent · Ticket #4821 updated

What it does

Reads the shared inbox and replies.

  • Checks your systemsBefore replying it looks up orders and cases in your business systems, read-only.
  • Replies from your sourcesAnswers to recurring cases come from your knowledge base, not made-up phrasing.
  • Opens a ticket when neededWhen a person is needed, the ticket carries the whole thread so your team picks up the context.

Connection

Connect Helia to your email.

Helia connects directly to your team's inbox on Google Workspace or Microsoft 365, or receives mail forwarded to a dedicated Helia address.

Email integration

01

Google Workspace

A direct connection to your Gmail or Google Workspace inbox.

Gmail
02

Microsoft 365

A direct connection to your Microsoft 365 or Outlook inbox.

Outlook
03

Dedicated Helia address

Forward your mail to a dedicated Helia address, with verified sending.

Forwarding

How it works

From inbox to reply, with you in control.

  1. An email arrives

    Helia reads it in its thread, together with the contact's full history.

  2. It drafts the reply

    With Gmail or Outlook connected, the draft appears in the inbox, ready to review.

  3. It sends when it's sure

    Replies it's confident about can go out on their own; the rest wait for your OK.

In detail

Built for email.

The email channel is switched on on request: we set it up with you.

Writes like you

  • On first connection it learns your greeting, sign-off and signature from sent mail.
  • Replies stay in the same thread and go out from your business address.

Forwarding rules

  • Written in plain words, such as “supplier offers go to purchasing”.
  • If you like, the sender gets an acknowledgement.

Protection

  • Block and allow lists for senders.
  • Screening for prompt injection, spam and viruses.
  • Ignores auto-replies and out-of-office messages, so no loops start.

Inbox numbers

  • Emails sent automatically, waiting for review and forwarded.
  • How much of the AI draft survives into the final reply.

Other channels

Same knowledge, here too.

Voice.Answers the phone, inside your PBXExplore VoiceWebchat.A chat on your site that knows your productsExplore Webchat

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