The chat on your site that answers like the phone does.
Helia answers visitors in real time with the same knowledge base as the phone, collects the details it needs and books appointments without them leaving the page.
HeliaOnlineDo you have availability for a site visit on Thursday?
Appointment booked
What it does
A chat on your site that knows your products.
- Same knowledge as the phoneUses the same knowledge base and customer history as the other channels.
- Collects details and booksAsks for the details it needs and books appointments without the visitor leaving the page.
- Gets your team to call backWhen a person is needed, it opens a callback ticket for the right team.
How it works
From question to booking, in the same chat.
The visitor writes
They ask their question in the chat on your site, at any hour.
Helia checks
When needed, it reads data from your systems, such as free slots in the calendar.
It all stays on file
The conversation lands in the contact's record, next to their calls and emails.
In detail
Built for your website.
Web chat is switched on on request: we set it up with you.
One line to install
- A snippet adds the chat bubble to any page.
- It runs in an isolated frame, restricted to your domains, with anti-abuse limits.
Your look
- Colours, light or dark theme, font and position.
- Avatar and welcome message.
Knows who's writing
- Detects the visitor's language on its own.
- Recognises returning visitors.
No website needed
- A chat page to share with a link or a QR code.
Other channels
Same knowledge, here too.
Revolutionize your business.
Free, no-obligation demo.