Industry
Track shipments, manage pickups and communicate with drivers through a centralized system that eliminates bottlenecks.
Context
Customers, drivers and warehouses call about pickups, slots, deliveries and exceptions. Information lives across TMS, WMS and multiple carriers. Helia acts as a single point of contact, updates your systems and escalates critical issues to the operations team.
SLA
Deliveries, pickups and responses handled within promised times.
AHT
Minutes needed to open, qualify and route an exception.
ETA
Quality and frequency of updates to customers and warehouses.
Specific problems
Problem
Fragmented tracking
Impact
Customers and staff check shipment status across multiple portals.
What Helia does
Aggregates carrier data and replies with status and next action.
Problem
Manual pickup scheduling
Impact
Repeated phone calls and risk of warehouse overload.
What Helia does
Proposes windows that fit warehouse and carrier constraints.
Problem
Unstructured exceptions
Impact
Delays, complaints and tickets that are hard to close.
What Helia does
Captures cause, priority and shipment data, then notifies the owner.
Real use cases
Scenario 1
Input: I need to book a pickup for tomorrow morning.
Action: Helia checks warehouse availability, area and loading constraints.
Output: Slot confirmed and TMS updated.
Scenario 2
Input: My package hasn't arrived.
Action: Checks carrier tracking and identifies the exception.
Output: Customer updated, ticket opened and operations team alerted.
Scenario 3
Input: I got to the unloading dock early.
Action: Checks the slot and warehouse capacity.
Output: New instructions for the driver or a tracked hold.
Success stories
Challenge: Too many tracking calls.
Solution: Helia connected to carriers and TMS.
Result: Fewer repetitive requests to the customer desk.
Challenge: Slots managed over the phone.
Solution: Voice booking with capacity rules.
Result: A more stable schedule and fewer overlaps.
Challenge: Drivers and customers on different channels.
Solution: Unified conversations with system updates.
Result: Exceptions that are easier to close.
Tracking, slots and exceptions become logged conversations.
Your team steps in on exceptions, not repetitive checks.
FAQ
Yes. Helia handles the short, operational voice conversations typical of drivers, even on mobile phones on the move, and is optimized for poor-quality lines.
Yes. Native integrations are available for BRT, GLS, SDA, DHL, UPS, FedEx, TNT and more. For custom carriers, we use their API.
Yes. Helia manages rules, time windows and constraints for each warehouse and applies them when booking pickups or deliveries.
Helia is live 24/7 and handles urgent pickups, tracking and exceptions after hours too. Escalations follow your on-call protocols.
Free, no-obligation demo.