Solution
Your reception desk, live every second of the year. Route calls to the right departments and answer common questions without ever leaving a caller on hold, even after hours.
Context
Your switchboard handles routing calls, standard information requests, emergencies and after-hours messages. Helia always answers, understands intent and priority, resolves what's standard and routes calls to the right department with context.
ASA
Seconds before a call is picked up.
Routing
Calls that reached the right department or contact.
Missed
Contacts left unanswered or without a ticket after hours.
Specific problems
Problem
Missed after-hours calls
Impact
Leads and customers go unanswered.
What Helia does
Answers 24/7, takes a message and creates a follow-up.
Problem
Manual routing
Impact
Reception tied up with sorting and transfers.
What Helia does
Recognizes intent and routes according to configured rules.
Problem
FAQs clogging the switchboard
Impact
Simple requests tie up lines and people.
What Helia does
Instantly answers questions on hours, locations, documents and standard info.
Real use cases
Scenario 1
Input: What time do you close today?
Action: Helia checks the site's hours and rules.
Output: Instant answer without involving reception.
Scenario 2
Input: I need to speak with accounting.
Action: Understands the reason and checks hours/contacts.
Output: Transfer or ticket with a recap.
Scenario 3
Input: I need a callback tomorrow.
Action: Captures the message, urgency and contact details.
Output: Task created for the right team.
Success stories
Challenge: Numbers and departments hard to manage.
Solution: Centralized routing rules.
Result: Fewer misrouted transfers.
Challenge: Lots of phone FAQs.
Solution: Helia on standard information.
Result: Reception focused on visitors and real cases.
Challenge: Lost or unstructured messages.
Solution: Smart voicemail with tickets.
Result: More organized follow-ups the next morning.
No call goes unanswered or without a next step.
Routing, FAQs and messages follow clear rules.
Learn more
FAQ
Yes. Helia integrates with all major telephony systems (Asterisk, 3CX, Cisco, Avaya) and cloud VoIP PBXs. Our team handles the integration during onboarding.
Yes. You configure departments, people, hours, after-hours scenarios and priorities. Helia applies the rules and adapts over time based on real conversations.
Helia handles smart voicemail: it takes a structured message, creates a ticket and notifies the right contact according to your on-call rules.
A basic switchboard goes live in 1-2 weeks. Complex multi-department, multi-site setups take up to 4 weeks.
Free, no-obligation demo.