Active
AI governance
Guardrails, approved sources, fallbacks and operating policies for every agent.
Trust center
Security and certifications.
Helia is built to take voice AI into production with full control, traceability, governed access and documentation ready for security teams.
GDPR
EU AI ACT
AUDIT
TRAIL
EU
HOSTING
Controls
Trust you can verify, not just claim.
The answers security and IT teams need before going live: how data is handled, who can access what, what gets logged and under which policies.
Active
Access and roles
Granular permissions on numbers, agents, knowledge, integrations and logs.
Active
Audit trail
Transcripts, recaps, the reasoning behind each action and full integration traceability.
Active
EU data residency
Hosting and data processing in the European Union, with retention and access configured per use case.
FAQ
Frequently asked questions.
Is my data used to train AI models?
Data settings are defined case by case. Helia follows an enterprise approach: control over sources, separation of access and governance of data processing.
What happens if Helia isn't sure about an answer?
It can ask questions, consult the knowledge base, apply a fallback or transfer the case to a person along with its context.
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