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Channel
Phone and switchboard instead of web chat alone.
Comparison
Helia vs. chatbots.
A chatbot answers in a window. Helia handles a phone call, gathers information, consults tools and triggers operational actions.
When voice matters
The difference shows when callers are in a hurry, don't want to fill out forms or need to explain a complex problem. Helia uses voice as the entry point to a workflow.
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Context
Transcript, recap, category and structured fields.
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01Intents
02Rules
03Owner
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Actions
Tickets, callbacks, calendar, CRM and webhooks.
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Escalation
Warm transfer with fallback and context.
FAQ
Frequently asked questions.
Does Helia replace a chatbot?
Not necessarily. It can work alongside chat and email; the point is to handle the voice channel better.
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